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Terms & Conditions


Right to Change - We reserve the right to change these Terms and Conditions at any time. There may be typographical errors, inaccuracies, or omissions on our website or catalog that may relate to product descriptions, pricing, and availability and we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Pricing - All prices listed in United States dollars (US$). All payments must be in United States dollars (US$). In addition to the purchase price, you shall pay any and all federal, state and local, use, excise, transportation, and other taxes, duties or fees currently or subsequently imposed on goods furnished under these Terms & Conditions.

ALL PRODUCTS ARE SOLD "AS IS." WE MAKE NO REPRESENTATION OR WARRANTIES AS TO LEGAL EFFECT OR CONSEQUENCES OF ANY PRODUCT. PLEASE CONSULT YOUR ATTORNEY.

Credit Card - We accept MasterCard, Visa, American Express, Discover, and checks.

Net Terms Purchasing (Open Account) - (Subject to Approval): To establish Net Terms Purchasing with I/D/E/A, Inc., complete our Credit Application. *Adobe® Acrobatr® required. All merchandise delivered is to be paid within 30 days of the ship date.

Returned Checks - Checks which are not honored by your bank will put your account on a cash only basis. We will charge a service fee for all returned checks.

Mail Orders: Click here for a printable order form. *Adobe® Acrobatr® required.

Lowest Price Guarantee - If you find a competitor's current published price that is lower than I/D/E/A, Inc.'s current published price, on an identical item, just show us the lower price when you buy the item from I/D/E/A, Inc., or within 30 days after the invoice date of your purchase, and we will match the lower price. Our 30-day price-match guarantee is good on all of our products. The item to be price matched must be from a company located in the U.S. that has the item in-stock and the price (in U.S. Dollars) must be for the same quantity and terms.

  • The item must be the identical with the same included equipment or accessories.
  • Price matching will occur for items advertised by our competition excluding used, non-stock, custom, discontinued, close out items, or other special promotions.
  • We reserve the right to verify another company's product availability and price before issuing a price match.
  • Our lowest price will be determined after all additional discounts and rebates have been applied.
  • If another company offers a product that comes with a free or discounted item, there will be no price match.
  • We may limit the quantity of an item that may be price matched and reserve the right to limit quantities sold to a purchases.
  • This policy is subject to change without notice.

Shipping - Stock orders received by 4:00pm EST, Monday through Friday, will be shipped that same day. Orders placed over the weekend, or on holidays, will ship on the next business day. Depending on your location, the ground shipping time is one to seven business days. Overnight and 2nd Day delivery services are available at an additional expense. We do not ship to P.O. boxes.

For more details see our Shipping Policy.

Damaged Goods - Upon receipt of goods, if damage exists, please do the following:

1.) Retain the original shipping carton

2.) Contact our customer service department.

We will re-ship your order at no charge, and file a claim with the delivery carrier.

Returns & Credit - We guarantee 100% satisfaction. Before returning any product, please call customer service at 800-624-8751 for return instructions. Items purchased can only be returned if:

  • The return is packaged and shipped in the original packaging.
  • Merchandise is in its original packaging.
  • Item are still in new condition, and are deemed re-sellable by our returns department.
  • Items are not advertised as short-term promotional use.
  • Item is returned within 60 days from the original purchase date.

Upon receipt of returned merchandise we will either replace the merchandise, issue a credit, or offer a refund.

Returns & Credit on Custom Imprinted, Personalized, or Custom Products - Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify I/D/E/A, Inc. within 5 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 business days from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON-REFUNDABLE.

Trademarks: Certain names and logos are registered trademarks of specific companies and are used under license. Any resale, use, or other distribution of these trademarks to anyone without authorization is a trademark infringement.

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