Here at I/D/E/A your satisfaction is our top priority. If you are not fully satisfied with your purchase, let us help you with a replacement or return.
Return and exchange periods:
Items must be returned unopened and unused within 30 days, please know that the time period begins the day you receive your order. Please inspect custom and personalized for quality and accuracy upon delivery.
How to return an item:
Gather the items you want to return, along with the original contents and packaging. Before returning any item contact our customer service department at 800-624-8751 or firstname.lastname@example.org.
Ship on your own
Contact our customer service department for a return authorization number and instructions. If you received a packing slip, include a copy of it in the box with your return and note the return authorization number. Write the return authorization number on the box and ship it via the carrier of your choice.
Use our prepaid return label
Contact our customer service department for a return authorization number and a prepaid return label. Affix the prepaid return label to the box and drop it off at the nearest designated carrier location. If the item being returned is not defective or damaged and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. The cost of return shipping is based on the weight, size and origin of your package.
Refund method and timing:
We will reimburse you for the items you purchased in the same way you paid for them. In some cases, refund will be applied as a credit on account to be used on future purchases.
Once we receive your return, we will process it within 2-3 business days. Depending on your bank's processing time, it may take up to 7 business days after we process the return to reflect on your account.
- Items need to be returned in a like-new condition and deemed re-sellable. Items that are damaged, opened, used, unsanitary, dented or scratched may be denied a return or may be subject to a 15% restocking fee and the refund will be applied as a credit on account.
- Items must be returned in the original manufacturer's packaging. Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction for what is missing plus a 15% restocking fee and the refund will be
- All final sale items cannot be returned. Final sale items include custom, personalized, rummage sale and open box items.
- In most cases, shipping charges are not refundable.
- Returns of drop ship and special-order items may be subject to a 15% restocking fee.
All packages shipped from our warehouse are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any item must be reported to our customer service department within the first 7 business days of receipt to arrange for a carrier inspection and return of the damaged item(s). Please save the item, the shipping carton and all original manufacturer's packaging. Timely receipt of this information is necessary to file a damage claim with the carrier. Failure to notify us of damage within this time period will be deemed an acceptance of the item, and standard return policies will apply.
Defective, or incorrect items
If you receive an item that is defective or that is not the item you ordered, please contact our customer service department during your return period and we'll arrange for a replacement. All returns, defective or otherwise, must be 100% complete and must be returned in the original manufacturer's packaging.
All returns that do not contain all original packaging, are deemed non-defective, or are not a result of our error may be denied or may be subject to a 15% restocking fee. In addition, a nonrefundable deduction will be applied to cover the cost of returning the item to us and the refund will be applied as a credit on account.
Custom and personalized items
Custom and personalized items are items where a customer has requested specific attributes (e.g. imprinting, finish, color, size) or where a manufacturer builds only to order. If we made an error or if the items you receive are materially different from what you approved, we will re-produce or replace the custom or personalized item. Otherwise, custom and personalized items are nonreturnable.
Any defect or error must be reported to our customer service department within the return and exchange period, and you must return 100% of the defective item.
We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached. Personalized or custom apparel are subject to the terms of our custom and personalized item policy.
Replacement items will be sent after we receive and process your return. Please allow additional time for claims processing of items damaged during shipping.
In some cases, a replacement item may be sent prior to the receipt of your return or, in the event of a damage during shipping, the completion of the carrier claim process. Please be aware that you may be charged to cover the cost of the replacement item and we'll issue a refund when your return is received and processed.
All refused orders (for reasons other than shipping damage) will be subject to a 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the order to us.
Bundle or promotional discounts
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything - not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
Return policy subject to change without notice. We reserve the right to correct typographical or inadvertent errors.